Customer Service

If you have any question, please contact us by sending an e-mail to and we will get back to you within 48 hours (workdays). We are looking forward to help you. 

Before contacting us, we recommend you to visit our FAQ PAGE. There is a chance that you will find the answer you are looking for right away.

Shipping & Delivery

We are happy to provide world wide shipping. Your order is shipped to your home address or the nearest pick-up location. A message will be sent to your mobile phone number when the order is ready to pick up.

We use Schenker Privpak for domestic shipping and UPS for international shipping.

The shipping cost depends on the total weight of your order and is given in your shopping cart. Here are some examples (3 kg for domestic and 2 kg for international shipping).

Countries Shipping cost Free shipping over
Sweden up to 3kg 99 SEK 1200 SEK
Nordic countries* and Germany 210 SEK -
Rest of Europe 311 SEK -
USA and Canada 449 SEK -
Rest of the World 509 SEK -

The products ordered in the shop are produced on demand and customized to your specific order. Your order is shipped 10-12 workdays from the reception of your order. We are always doing our best to shorten the delivery time, when possible.

Once the items have left our warehouse, shipping takes about 1-3 workdays for domestic deliveries. For international deliveries can take longer depending on the country.

Do not hesitate to contact us if you need more information.

Returns & Replacements

Did you pick the wrong size? Or are you not totally satisfied with your choice? Don't worry, we have a 60 day returns policy. To return an order, please follow the instructions below.

1. Download our return form and print it out. Return Form.
2. Fill the required fields including your name and order number and enclose it with the returned item(s).
3. Make sure the item(s) are carefully packed, mark "RETURN" on the package and send it to:

60 day return policy

According to the Swedish Distance Selling Regulations (Distanshandelslagen) you have the right to return an order within 14 business days, beginning the day after you receive the products.

However, we have a 60 day return policy to give you more time.

Unistore AB
C/O Nordiska Etikettbolaget
Sagagatan 17
506 35 Borås

Privacy & Security

Your personal information you provide when placing an order will only be used by Unistore and by those third parties engaged by us to deliver the products to you. We will not sell, rent, assign or give your information to any third party. You are entitled to see the personal information stored upon request.

If you have any questions regarding data security or wish to change any personal information provided to us, please contact us through the contact form.